10 Biggest Venue Sales Challenges and How to FIX them

Ten Most Common Function, Event & Wedding Sales Challenges and Ways to Overcome them

Want to know the 10 Event Sales Issues preventing more sales?
Keen to find out ways to grow your sales?
Would you like to know how to FIX the sales issues?

During our work growing Function & Event Sales with Clubs, Hotels, Venues, Wedding Reception Centres, Wineries, Function Centres, Ferries and Restaurants we have commonly found the SAME THINGS preventing sales growth.

The good news is that they can be SOLVED!

We asked hundreds of Event & Function Sales Staff about their BIGGEST Sales Challenges, Frustrations and Issues at their Venue. Below you will find some REAL quotes from Venue Staff expanding their issues and challenges.

If you want to rapidly increase your Function, Event and Wedding Sales consider resolving some of these BIG SALES ISSUES ASAP – many are training, management and sales process related!

Here are their Biggest Challenges preventing them from increasing Function and Event Sales.

CHALLENGE 1. Lack of Focus on Function & Event Sales – My Sales Time is Limited

COMMON ISSUES ABOUT TIME & SALES FOCUS

“Lack of Time to Sell”
“Low Amount of Time spent in the Functions Sales Office – Hard to followup”
“Busy with Venue Operations – I am NOT focussed on Sales”
“Table Reservations take up a lot of my time”
“Have to balance Sales with Function Coordinating (Delivery of Events)”
“No Time to do Sales when a Function Coordinator is NOT Available”
“Limited Availability of a function coordinator”
“I am busy Venue Supervising and being on a shift which interrupts sales focus”
“Clients are annoyed being passed from person to person”

SOLUTIONS

Explain to owners & managers the benefits of time spent on Function Sales $$$ Vs Function Delivery $
Clarify Your Job Description as primarily a Sales Role not as Function Delivery or a Supervisor
Develop and Use Sales Automation and better Systems/Processes
Better Time Management Habits – Prioritising, Efficiency & Effectiveness Tips
More Training to improve sales effectiveness and confidence
Make more Event sales and Get More Helpers!

CHALLENGE 2. Limited Effort on Venue Marketing to Get Leads

ISSUES RELATED TO VENUE MARKETING & LEAD GEN

“Venue Website is hard to navigate and has poor functions info”
“Poor Organic SEO & SEM Adwords”
“Poor effort on Social Media”
“Poor focus on other types of Events – wakes, weddings, dinners”

SOLUTIONS

Explain to management the importance of Webmarketing for Events & Functions $$$
Meet with your venue web team to get more emphasis on Events & Functions
Create more content – copywriting, photos and video for the Venue Marketing Team

CHALLENGE 3. Poor Sales Skills of Venue Sales Team

ISSUES AROUND SALES TEAM SKILLS

“Lack of Confidence when Selling” ****
“I Lack Selling Skills” **
“I am not much of a salesperson” belief”
“Need to Learn to close without being salesy”
“Don’t like appearing pushy”
“Need more Venue Knowledge”
“Need to Offer Alternatives after they have SET ideas”
“Other Staff are NOT prepared to sell – Walkin Enquiries & Weekends”
“I am scared of losing sales by offering alternatives”
“Sales effort consistency Issue”

SOLUTIONS

Function & Event Sales Training
Develop More Sales Confidence with Sales Training and Coaching
Create and Implement Better Sales Processes and Automation

CHALLENGE 4. Unclear Event Sales Processes

POOR SALES PROCESS ISSUES

We use Manual Processes (not automated) – Diary and Paper systems
Not exactly sure about the sales process
We are Missing Function Sales Systems and sales process
We have Poor First Impressions for enquiries and are Not acting on it
I Don’t know how to approach buyers
I am unsure of the answers to unusual function questions
Understanding clients needs

SOLUTIONS

Function & Event Sales Training
Develop a clear & agreed Venue Sales & Marketing Strategy Plan – Read the Blog
Create and Implement Better Sales Processes and Automation– Read Blogs on this Website

CHALLENGE 5. Poor Enquiry Responsiveness – Slow Response to Event Enquiries

POOR ENQUIRY HANDLING ISSUES

Slow Response to function enquiries **
Not getting back to customer ASAP
Need < 24 hour reply to enquiry

SOLUTIONS

Create and put more content on Website – e.g. Function Packs and Videos
Automate and Systemise Enquiry Responses – use templates
Consider Online Chat or Podium – Shared Mobile Phone in Functions Dept

CHALLENGE 6. Poor Enquiry & Event Follow Up

EVENT ENQUIRY ISSUES

No Followup being done ***
Don’t follow up Enough
If they don’t get back to me I only followup ONCE
Lack of followup on unresponsive enquiries
Following Up issues and Methods
Unsure of best followup options
Not following up more than 3 times

SOLUTIONS

Sales Training on Confidence to Follow Up Enquiries and Past Event
Develop a System and Process for Following Up
Use Sales Automation for Enquiry Nurturing – A Follow Up System

CHALLENGE 7. Low Sales Assertiveness & Confidence – NOT Asking for the Sale

LACK OF SALES ASSERTIVENESS ISSUES

Don’t know how to close
Issues with Closing the sale
Not Closing on the spot– taking tentative only and waiting 3 days
Not pressing tentative holds enough

SOLUTIONS

Coaching & Training to develop Sales Skills and boost confidence
Sales Training to practice Sales process Phrases including confirming the sale (Closing)
Develop More Sales Assertiveness with Coaching and Wellness

CHALLENGE 8. Limited Venue Sales Management & Clarity of Desired Outcomes

POOR SALES MANAGEMENT ISSUES

No Function Sales Targets
No Clarity of Outcomes, Responsibilities and Process **
Poor Staff and Sales training

SOLUTIONS

Meet with management to clarify Sales Outcomes
Develop a clear and Agreed Venue Strategy Plan
Seek Sales Training and Consulting

CHALLENGE 9. Venue Design Problems & Issues

VENUE LIMITATION ISSUES

Our Venue has NO Private Spaces
We are a Niche Venue– we need to sell it better
Our Venue is NOT Weatherproof
Venue has Space Issues – Not able to be flexible
Poor flexibility of the rooms
Limited Venue Availability for Events – Events Conflict with our other Gigs
Missing Key Venue Features
No Parking onsite
Venue Size issue
Venue can be LOUD during site inspections

SOLUTIONS

Collate event review and do Survey Clients to get feedback on your worst venue Issues (Show this to Management to make them aware)
Brainstorm Ideas of LOW costs ways to overcome your Venue Challenges
Meet with management with suggestions for Venue Improvement and with ROI Budget ideas to resolve them

CHALLENGE 10. Event Pricing & Value

VENUE PRICING ISSUES

We are Non Competitive on Pricing – “Our prices are too high”
Not Selling the Value
Seen a too expensive for smaller groups
We sold all our best days too cheap (Saturdays are booked out for 2 years)
Prospects have Budget Issues

SOLUTIONS

Improve the Client Experience – add more Wow and reduce Ouch factors – Get More great Feedback and proof
Learn to Sell the Value with more Proof – Photo and Testimonials
Supply and Demand Pricing Strategies – Charge more for busy days,
Improve Service, Sales & Marketing Effort to attract and convert better enquiries
Sales Training to Develop more Sales Confidence and Assertiveness

There are MANY other Sales Challenges that can occur but these are 10 of the MOST common.

If you are struggling with Venue Sales Team Challenges have a look at the book by Siimon Reynolds called WHY PEOPLE FAIL – The 16 Obstacles to Success and How to Overcome them.

If want ideas for any other Venue Sales Challenges that you have – Please Contact us!

ABOUT Kevin Kosky & BIG HAT – Wedding & Venue Sales Training

Big Hat Professional Services provides Hospitality Workshops, Webinars and Training on Sales, Service & Strategy using Certified Speakers and Trainers like David & Kevin.

Kevin Kosky is a skilled business communications trainer. He is a specialist on inbound phone skills, presentation skills and delivering sales presentations. Kevin is an expert teacher of face to face communication skills like sales, supervision and presentation skills.

BIG HAT offers ….

Hospitality Training Workshops & Public Training Workshops
Sales Training & Customer Service Training Programs (In House)
Conference Speaking & Breakouts
Mentoring & Masterminds
Business Growth Consulting & Advisory

Read what BIG HAT clients have to say (Client Testimonials)

NEXT STEPS WITH KEVIN

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