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Hospitality Sales Training Australia

Sell more functions.
Convert more enquiries.

Practical sales training for Australian venues, function teams, wedding venues and hospitality businesses and more enquiries converted, more bookings, and stronger venue teams.
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Core Training Solutions

Practical, proven programs built around real hospitality sales challenges.

Hospitality sales training

Hospitality Sales Training

Practical sales training for hospitality teams that want to improve enquiry conversion, sales confidence, follow-up and overall sales performance.
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Function and event sales training

Function and Event Sales Training

Training for venue and event sales teams focused on converting more enquiries, handling objections, improving follow-up, strengthening venue inspections and increasing bookings.

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Wedding venue sales training

Wedding Venue Sales Training

Specialist training for wedding venues to improve enquiry handling, venue inspections, follow-up, value selling, package presentation and booking conversion.

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In-house sales team training

In-House Sales Team Training

Customised training delivered specifically for your venue, business or sales team, with content tailored to your team’s challenges, goals and customer journey.

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Phone and enquiry skills training

Phone & Enquiry Skills Training

Training designed to help staff handle phone and email enquiries more effectively, ask better questions, build rapport and convert more enquiries into bookings.

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Who We Help

Big Hat works with hospitality and venue businesses that want stronger sales performance, better enquiry conversion and more confident customer-facing teams.

  • Function and event venues
  • Wedding venues
  • Hotels and accommodation businesses
  • Clubs and hospitality operators
  • Function and event sales teams
  • Venue managers and sales coordinators
  • Frontline customer service and enquiry teams

Problems We Solve

Big Hat training is designed to address common sales and service problems that can lead to lost bookings and missed revenue opportunities.

  • Too many enquiries that do not convert into bookings
  • Inconsistent or weak follow-up
  • Staff relying too heavily on discounting
  • Missed phone and email sales opportunities
  • Low confidence handling objections and price questions
  • Poor venue inspection or sales conversations
  • Missed upselling and add-on opportunities
  • Inconsistent sales processes across the team
  • Staff who need stronger customer service and communication skills

What Venues and Teams Say

Real outcomes from venues and hospitality teams that wanted a more confident, consistent way to convert enquiries into bookings.

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Within a few months our function enquiries were converting at a much higher rate. The team stopped discounting out of habit and started selling value.

Function Manager, Regional Venue Group
“

Our whole reception and sales team went through the program together. It gave everyone a shared, practical way to handle enquiries with confidence.

General Manager, Wedding Venue
“

Kevin has a way of making sales feel practical, not pushy. Our staff left every session with something they could use on the next call.

Owner, Hospitality Group, Melbourne
“

Within a few months our function enquiries were converting at a much higher rate. The team stopped discounting out of habit and started selling value.

Function Manager, Regional Venue Group
“

Our whole reception and sales team went through the program together. It gave everyone a shared, practical way to handle enquiries with confidence.

General Manager, Wedding Venue
“

Kevin has a way of making sales feel practical, not pushy. Our staff left every session with something they could use on the next call.

Owner, Hospitality Group, Melbourne
“

Within a few months our function enquiries were converting at a much higher rate. The team stopped discounting out of habit and started selling value.

Function Manager, Regional Venue Group
“

Our whole reception and sales team went through the program together. It gave everyone a shared, practical way to handle enquiries with confidence.

General Manager, Wedding Venue
“

Kevin has a way of making sales feel practical, not pushy. Our staff left every session with something they could use on the next call.

Owner, Hospitality Group, Melbourne
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Kevin Kosky, hospitality sales trainer

About Kevin Kosky

Hospitality sales trainer, venue growth specialist, and practical coach for customer-facing teams.

Kevin Kosky is an experienced sales, service and business communications trainer who has delivered training across Australia and overseas. He specialises in practical training for hospitality, function and event teams, helping staff improve their sales conversations, enquiry handling, customer service and confidence.

Kevin’s training draws on extensive experience in sales communication, events and working with hospitality businesses, with programs designed around practical skills that teams can apply in their day-to-day roles.

Learn More About Kevin

In-House Training

Customised training delivered specifically for your venue or business, with the program tailored to your team, customers and sales challenges.

Public Workshops

Practical workshops where venue owners, managers and sales staff can develop their skills alongside other hospitality and event professionals.

Online Training & Webinars

Interactive online training for businesses that need a flexible option or have team members working across multiple locations.

Free Venue Sales Toolkit

Get practical resources to help your venue sales team improve enquiry handling, follow-up and sales conversion. Designed for function venues, wedding venues and event sales teams looking for practical ideas they can put into action.

Download the Free Venue Sales Toolkit
  • Function Sales Checklist
  • Phone Enquiry Script
  • Event Follow-Up Template
  • Venue Upselling Ideas
  • Wedding Sales Questions

Great Articles to Read

Practical ideas on hospitality sales, function and event sales, wedding venue sales and improving venue team performance.

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Frequently Asked Questions

A quick guide to how Big Hat training works, who it suits, and what your team can expect before booking a session.

Big Hat delivers practical hospitality sales and service training for venues, function and event teams, wedding venues, hotels, clubs and frontline customer service staff. Programs cover enquiry conversion, phone and email enquiry skills, function and event sales, customer service, and staff supervision.

Yes. Most training is delivered in-house at your venue so the content can be built around your packages, your enquiry process and your team. Online and webinar sessions are also available for multi-site venue groups.

Venue owners and managers, function and event sales staff, wedding coordinators, reception and enquiry teams, supervisors, and any frontline staff who handle customer enquiries or sell functions and events.

Sessions focus on the practical moments where bookings are won or lost: how enquiries are answered, the questions your team asks, venue inspections, follow-up, handling objections and price questions, and selling value instead of discounting.

Big Hat trains venues and hospitality teams across Australia, including Melbourne, Sydney and Brisbane, with training also delivered in New Zealand and Asia. Online delivery is available anywhere.

Ready to Improve Your Team’s Sales Performance?

Talk with Kevin Kosky about your venue, team and training needs, and find the right training option for your business.

Book a Training CallContact Big Hat

Prefer to get in touch directly? Visit the Contact page for phone and email details.